Student Complaint and Objections Management

In order to ensure, through an appropriate management mechanism, the improvement of the quality of services provided by the Academic Departments of Democritus University of Thrace to all students, procedures have been established that provide reliable, systematic, and continuously improving, impartial recording and handling of any malfunctions that students may encounter during their studies. Therefore, students have the right to submit complaints or appeals regarding any problems or in relation to the services provided.

The student complaint and objections management policy is addressed to all active students in the three cycles of study at the University’s Academic Departments. Before submitting a complaint or objection, students must study the Study Guides, the general and specific Regulations of the Study Programmes in which they are enrolled, as well as the Internal Rules and Regulations of the University, in order to understand their rights and obligations.

The Student Complaints and Objections Management Rules and Regulations (SCOMRR) aims to ensure, through an appropriate management mechanism, the improvement of the quality of services provided by the Academic Departments of DUTH to all students participating in its Study Programmes. The SCOMRR establishes and defines procedures for the reliable, systematic, and continuously improving, impartial recording and handling of malfunctions that students encounter during their studies.

DUTH students may also utilise the following means and methods for submitting complaints:

• Questionnaires: The use of questionnaires prepared by the Quality Assurance Unit, where students anonymously evaluate: a) The educational process b) The services for catering and housing c) The digital services d) The available infrastructure e) The administrative procedures provided
• Academic Studies Advisor: The duties of the Academic Studies Advisor and the process for submitting complaints and appeals falling within their jurisdiction are outlined in the Regulations of  the University.
• Gender Equality and Anti-Discrimination Committee The responsibilities of this committee and the process for submitting complaints and appeals falling within its scope are detailed in the University’s Internal Regulations.
• Academic : The responsibilities of the Academic Ethics Committee and the process for submitting complaints and appeals falling within its scope are detailed in the Code of which is part of the University’s Internal Regulations.

For detailed information, refer to the Student Complaints and Objections Management Rules and Regulations, which is part of the University’s Internal .